A general hospital in western Futian
The University of Hong Kong-Shenzhen Hospital is at No. 1 Haiyuan 1st Road, Futian District, at the junction of Baishi Road and Qiaocheng East Road. Jointly operated by the Shenzhen government and the University of Hong Kong, this public general hospital began services in 2012. It is one institution that travellers spending time in western Futian and around Shenzhen Bay can learn about in advance. Save its Chinese name with the address to avoid confusing it with university-affiliated hospitals in Hong Kong.
The hospital provides general medical services and has an International Medical Center. Their booking arrangements, consultation locations and fees are not interchangeable. Having an international centre does not mean every general outpatient clinic offers the same language support. The university's introduction lists fields including cardiovascular medicine, neuroscience, oncology, orthopaedics, reproductive medicine and prenatal diagnosis. Visitors still need to confirm the appropriate department for their symptoms rather than relying on a specialty description to judge suitability for a same-day visit.
Confirm booking channels and where to attend
Hong Kong's Department of Health voucher website lists the hospital's booking and enquiry line as +86 755 86913333 and its enquiry email as [email protected]. The address and telephone number above were checked on 11 November 2026. When booking, explain that you are a short-term visitor using a foreign passport. Ask how to create a patient record, which documents to bring, whether staff can help with booking and what appointments the intended department has that day. Eligibility for Hong Kong's elderly healthcare vouchers should not be interpreted as a payment entitlement for all overseas visitors.
If you want to use the International Medical Center, specify that service and confirm both the booking and location. Insurance service provider Medilink's network page places its outpatient services in Block V and requires an appointment; use this as a lead to confirm with the hospital. The page lists Chinese, English and Cantonese, but communication arrangements for the particular doctor and appointment still need confirmation. If you need English, ask them to confirm the staff who will see you rather than merely whether the hospital has an English website.
Insurance and emergency care
Before using travel insurance, ask your insurer whether the hospital and chosen service are in its network, whether preauthorisation is required and whether direct billing is available. Direct billing in a network list has specific policy and claims conditions; it does not mean every patient can avoid paying upfront. General outpatient, international-centre and inpatient charges may also follow different arrangements. Bring your passport, insurance details, medication names and allergy records to help with registration and communication. Keep payment receipts, diagnoses and test records for claims according to your insurer's requirements.
An International Medical Center appointment does not replace emergency assistance. For severe chest pain, difficulty breathing, altered consciousness, serious injury or another situation requiring immediate help, call China's medical emergency number, 120. Give your location clearly and ask the dispatcher for assistance rather than waiting for a routine appointment to obtain international services. Arrange interpretation support at the same time if needed, but do not delay calling for help. Photographs here help identify buildings; they do not guarantee currently open entrances or internal routes.
Useful official references
Check the relevant official service before making arrangements. These links are references, not a guarantee of current services.
