The exact location on the East campus
Renji Hospital provides international outpatient services at its East, West and South campuses. This entry covers only the East campus in Pudong. The hospital website gives the East international clinic's location as the first floor of Renji Hospital's Health Management Center, 33 Beiyuan Road, Pudong New Area, Shanghai. The East campus's general address is separately listed as 160 Pujian Road. Use the international clinic location on your appointment notice rather than arriving at the general hospital entrance and then searching for check-in.
The international clinic draws on the hospital's multiple specialties. Its website lists general practice, gastroenterology, urology, rheumatology, gynecology, endocrinology and other clinical services. Patients can book a specialist directly; if unsure which specialty is appropriate, the hospital recommends starting with general practice. For travelers, this is more reliable than diagnosing a condition from a specialty list, and allows previous medical history and a short stay to be explained together to the doctor.
Appointments and check-in
The East international clinic's appointment number is 021-68383210. Its website lists consultation hours as Monday–Friday, 8:00–17:00, and Saturday, 8:00–16:00. Appointments can also be made using the QR-code option on the website or an insurer's booking platform. The general inquiry number is 021-68383408. Visits are primarily by appointment. Staff arrange unbooked arrivals according to circumstances, which does not guarantee a same-day consultation with a particular specialist.
The hospital's visiting process asks for valid photo identification and an insurance card; an electronic insurance card is also accepted. First-time patients may arrive 10 minutes early. Foreign visitors should confirm passport registration when booking and state their language needs in advance, checking whether the physician or interpreter for that appointment can support communication. On arrival, register and complete the required documents at reception; staff then help with the consultation and subsequent tests.
Self-payment, insurance and hospital admission
The international clinic's website FAQ states that it currently offers commercial insurance direct billing and self-paying services. Its partner insurer list is updated, and eligibility still depends on the specific medical insurance plan. Patients without commercial insurance may also pay privately. When booking, give reception your insurer, plan name and intended specialty, and ask whether approval is needed in advance. Having a partner insurer does not mean every expense is covered.
After the consultation, the hospital's process requires relevant medical documents and claim forms to be returned to the service desk, with charges confirmed before signing. If the doctor recommends hospitalization, tell the clinic's insurance coordinator promptly so a hospitalization guarantee letter can be requested from the insurer. Travelers should also ask about payment methods for their own share, any deposit and access to reports. Approval for outpatient direct billing does not establish approval for hospitalization, every medicine or later treatment.
No emergency care at the international clinic
Renji's official international clinic FAQ explicitly states that the service currently has no emergency department, and advises people with fever, chest tightness, acute abdominal pain or similar symptoms to seek emergency care promptly. Its appointment number and consultation hours belong to the international outpatient clinic, not a 24-hour emergency service. Any other emergency resources at the general hospital must not automatically be assumed available at the Beiyuan Road international clinic reception point.
In an emergency, call 120 or go promptly to an emergency department so medical professionals can determine treatment. Do not wait for an international clinic reply, a physician speaking a particular language or an insurance guarantee letter. If your condition allows a planned appointment, tell the doctor when you will leave Shanghai and ask when results will be available, whether follow-up is needed and how to prepare medicines and referral documents. This service information was checked on November 11, 2026; the hospital's notices determine clinic arrangements.
Useful official references
Check the relevant official service before making arrangements. These links are references, not a guarantee of current services.
