Qingchun Campus and the International Healthcare Center
Sir Run Run Shaw Hospital, Zhejiang University School of Medicine's Qingchun Campus is at 3 East Qingchun Road, Shangcheng District, Hangzhou. The hospital has several campuses; its English website lists Qingchun, Qiantang and other locations, so specify Qingchun when booking. The International Healthcare Center's outpatient service at Qingchun is on the 11th floor of Tower 6. Its entrance and service arrangements differ from regular outpatient and emergency care. The center's name alone is not a reason to go directly to the emergency department or an inpatient ward.
The International Healthcare Center is based on general practice with specialist support. International travelers who want to communicate in English and need an initial assessment before any specialist referral can ask whether this service suits their condition. The official website says its staff can communicate in English, provide English reports and use electronic translation devices covering multiple languages. These English-language provisions refer to the center. They do not mean every desk across the hospital has a human interpreter at all times; confirm the actual assistance available for other languages too.
Appointments and payment
The English website lists +86 571 86006118 and [email protected] for International Healthcare Center appointments. When contacting it, specify Qingchun Campus, the patient's age, main symptoms, desired date, communication language and whether commercial insurance will be used. Ask the center to confirm the appointment, identification requirements and check-in location. Email is suitable for non-urgent inquiries; do not wait for email arrangements in an emergency. This is the center's appointment contact, not the hospital switchboard, ordinary outpatient booking line or emergency triage number.
Direct billing depends on the actual service, insurer and policy terms. Even where an insurer works with the hospital, ask both parties to confirm the particular outpatient or inpatient service, preauthorization and patient contribution rather than relying on an insurance card alone. If seeking reimbursement, ask which languages are available for medical records, test results, itemized charges and invoices. Confirm service fees before booking too; the International Healthcare Center and regular outpatient clinics should not be assumed to have the same charges.
Specific limits of Qingchun emergency care
The hospital's English website states that the emergency center provides 24-hour comprehensive emergency medical and nursing services for critical illness, trauma, stroke, chest pain and emergencies in medicine, surgery, gynecology, ear, nose and throat, ophthalmology and other fields. It explicitly does not provide pediatric medical services. For a child, confirm an appropriate pediatric emergency facility first; a 24-hour emergency service here does not mean children can be treated. Emergency responders and on-site clinicians determine appropriate receiving and referral arrangements in critical cases.
Emergency services at Qingchun are on the 1st–3rd floors of the west wing of Tower 1. The website separately lists emergency VIP services such as English-speaking doctors and nurses and English paperwork, currently available only at Qingchun. This does not guarantee language support at every stage of ordinary emergency care. In particular, the website explicitly states that emergency care currently has no insurance direct billing: patients must pay first and seek reimbursement from their insurer. The center can assist with bilingual reimbursement documents. These booking details, addresses and emergency restrictions were checked on the official website on November 11, 2026; before setting out, confirm the arrangements for your visit.
Useful official references
Check the relevant official service before making arrangements. These links are references, not a guarantee of current services.
