Campus, phones and how it differs from Xiangya Hospital

The main campus of the Second Xiangya Hospital is at 139 Renmin Middle Road in Furong District; metro Line 6 stops at Yaoling & The Second Xiangya Hospital station, and a short signed walk from the exit brings you to the hospital. The switchboard is 0731-85295888, the duty phone 0731-85294300 and outpatient inquiries 0731-85295100. The address and numbers all differ from Xiangya Hospital, so do not write just “Xiangya” when navigating or calling.

Xiangya Hospital is at 87 Xiangya Road in Kaifu District, while the Second Xiangya Hospital is at 139 Renmin Middle Road in Furong District. Each has its own campus and phone lines; when booking, enter the WeChat account that matches the hospital's name. Navigate from the city centre by address rather than choosing by the word “Xiangya”; if you are going to Xiangya Hospital, do not get off at Yaoling because the names sound alike.

Exit 5 of Yaoling & The Second Xiangya Hospital station on Changsha metro Line 6
Exit 5 of Yaoling & The Second Xiangya Hospital station, from which the main campus is within reach. Huangdan2060 · Photo credits ↗

Booking and on-site procedures

The publicly listed online channels are the “Second Xiangya Hospital, Central South University” WeChat account and Alipay, and the hospital's patient-services pages also have “appointment booking” and “visit guide” sections. A 2020 public report mentioned online booking, suspension of on-site registration and a three-day booking window; those were pandemic arrangements. The current release time, booking period and whether same-day numbers remain on site may all change, so confirm with the account's notice for the day or the outpatient inquiry line. For a first visit, register before taking a queue number; for a follow-up, bring the previous records and test sheets to avoid repeat tests.

Old online guides often say “seven days ahead, tickets at 8 p.m.”, and sources disagree, so do not treat it as a guarantee; rely on the account's notice for the day or the outpatient inquiry line. Booking is under the real name, and you bring the document used. How foreign patients register with a passport is not stated on the public pages available for this check; call 0731-85295100 first, then go to a staffed outpatient counter, and do not assume the self-service machines accept passports. The hospital is large and one department may sit in different buildings, so read the location in the confirmation message or account after booking, not just the main gate.

Emergency care and limits

Emergency care stays open on holidays when outpatient clinics are closed; check the hospital’s notice for regular days. For sudden chest pain, breathing difficulty, confusion or serious injury, go straight to emergency; in a critical situation call 120. For outpatient care, report to the clinic area at your appointment time; the emergency and general outpatient entrances differ, and at night look for the emergency signs first.

The hospital is large and its specialties are finely divided, so popular clinics often fill up in advance. A walk-in during a trip may not get the department you want that day; for a minor illness or a prescription refill, call outpatient inquiries about the day's slots before going. Do not delay emergency care waiting for a specialist slot. At night, explain your symptoms and when they began at the emergency triage desk, then register and pay as directed; the general outpatient area is closed at night, so do not wait there. If language is a barrier, write your symptoms, allergies and current medicines on paper and hand it to the triage desk when you register.

The outpatient building of the Second Xiangya Hospital, Central South University, with the hospital name on the roof
The outpatient building of the Second Xiangya Hospital. Emergency care is open 24 hours; general clinics run by appointment. Huangdan2060 · Photo credits ↗

Useful official references

Check the relevant official service before making arrangements. These links are references, not a guarantee of current services.