Four campuses — choose the right one
Hunan Provincial People's Hospital is a provincial tertiary general hospital with four campuses of different functions. The Tianxin Pavilion campus is at 61 Jiefang West Road in Furong District and focuses on complex and critical cases; the Mawangdui campus is at 89 Guhan Road in Furong District and focuses on chronic disease, geriatrics, rehabilitation and oncology; the Yuelu Mountain campus is at 90 Pingchuan Road in Yuelu District and handles emergency treatment; the Rongyuan campus is at 1 Shaoshan North Road and serves mainly cadre health care and basic medicine. The Tianxin Pavilion campus is in the city centre and is usually easier to reach on a first visit; do not navigate to Jiefang West Road for the Mawangdui campus. The campuses are some distance apart, so allow travel time between them and do not plan around a single address.
The campuses are managed to the same standards, but departments and emergency resources are not identical. Before going to a general specialty, confirm which campus it runs at; for emergency care, go first to the Tianxin Pavilion, Mawangdui or Yuelu Mountain campus, with the Tianxin Pavilion campus handling complex and critical cases. Keep “Hunan Provincial People's Hospital” separate from “Xiangya Hospital, Central South University” and “the Second Xiangya Hospital”; all three have different addresses and phone numbers.
Booking, documents and passports
Outpatient slots open eight days ahead at 8 p.m. each day. Book through the hospital's WeChat account, WeChat mini-program, Alipay mini-program or the Hunan Residents' Health Card platform; the booking line is 0731-83929900, open 8 a.m. to 10 p.m.; on site, go to Window 13 in the outpatient hall, then pay and collect a number at Windows 14–18 after booking by window or hotline. For a first visit, arrive early, register and then take a number; for a follow-up, bring the previous records and test reports.
The outpatient notice states that an ID card, residents' health card, passport or other valid document can be used for registration, payment, inquiries and printing test reports. Foreign visitors using a passport should go to a staffed counter in the outpatient hall; whether the online booking system accepts passports is not stated publicly, so call 0731-83929900 before deciding between online and on-site. Outpatient clinics run Monday to Saturday, 8 a.m. to noon and 2:30 to 5:30 p.m.; on-site registration starts earlier, from 7:15 a.m.
Emergency care, phones and the care pathway
The Tianxin Pavilion, Mawangdui and Yuelu Mountain campuses provide outpatient and emergency services, and emergency care is open 24 hours every day; the Rongyuan campus focuses on cadre health care and basic medicine, and the official site lists only a 24-hour transfer number. Outpatient and emergency inquiry numbers differ by campus: Tianxin Pavilion 0731-83929900, Mawangdui 0731-84762791, Yuelu Mountain 0731-81866120; outside office hours the numbers are 0731-82278048, 0731-84731731 and 19892801600 respectively. The 24-hour transfer numbers are Tianxin Pavilion 15874256120, Mawangdui 0731-84716120, Yuelu Mountain 0731-81866120 and Rongyuan 0731-81125702.
For injuries and critical illness go straight to emergency; for fever or suspected infectious disease go to the fever clinic. The general outpatient pathway is registration, reporting to the clinic area, payment, then tests or medicine. The hospital uses electronic records, so there is no need to buy a paper record book. After registering, report to the clinic area half an hour before your appointment slot; if your number is missed, it is automatically moved back three places, so there is no need to crowd the clinic door. In a critical situation call 120 with your location, the patient's condition and a contact number; do not delay emergency care waiting for a particular specialist slot.
Useful official references
Check the relevant official service before making arrangements. These links are references, not a guarantee of current services.
