Find the dental hospital and the right campus
The main campus of West China Hospital of Stomatology, Sichuan University, is at 14 Section 3, Renmin South Road. Keep the word “stomatology” in the destination: this is a different place from West China Hospital, the general hospital on Guoxue Lane, and a dental appointment cannot be used at that other hospital. The full Chinese hospital name appears on the rooftop and at the entrance. The photo can help you recognize the site, but follow your appointment details to find the department once inside.
Pay particular attention to recent campus changes. A hospital notice dated October 16, 2026, says the main-campus outpatient building would undergo renovation in phases starting October 17. The Department of Implant Dentistry moved to the High-Tech Clinic at 169 Jiaozi South 1st Road; the Preventive Dentistry and outpatient Oral Surgery departments moved to the Wuhou Clinic at 493 Dayue Road starting October 23 and 25, respectively. Other departments also changed floors. The move of the regular Oral Surgery clinic does not mean that all dental emergency services moved. Check the current booking page and hospital service account notice for the actual location.
Where to seek help for dental pain or injury
As of November 10, 2026, the hospital's official description of its dental emergency department says it receives patients 24 hours a day, including on public holidays. Its stated scope includes acute toothache, dental trauma, inflammation and injuries of the oral and maxillofacial area, and acute oral and maxillofacial bleeding. For these problems, ask the hospital where to check in for dental emergency triage rather than treating the next week's routine outpatient appointments as your only option. On-site medical staff decide whether a case is an emergency and what to address first.
A specialist dental emergency department cannot replace all general emergency care. For a serious whole-body injury, loss of consciousness, difficulty breathing or another life-threatening condition, call 120 and describe what happened. Do not assume that a facial injury must be treated only by a dentist. When contacting the hospital, describe when the injury happened, any pain or bleeding, relevant medical conditions and medications so staff can advise you where to seek help.
Routine appointments and telephone inquiries
The hospital lists its “West China Hospital of Stomatology, Sichuan University” WeChat service account and the 114 service as routine appointment channels. WeChat uses an electronic health card and typically offers appointments within the next week. Check the instructions sent by each channel because telephone bookings and bookings paid through WeChat have different ticket collection and check-in requirements. The website describes on-site booking for specific groups; that does not guarantee that every foreign visitor can walk in and register. The public guide does not fully explain how to create an electronic card with a foreign passport, so ask the hospital first.
The October 2026 renovation notice lists 028-85501437 for inquiries during working hours and 028-85501055 outside working hours. These are inquiry numbers; they are not 120 and are not guaranteed emergency hotlines. Request language assistance in advance. English information on the website does not mean English-speaking staff are available on every shift. Confirm direct insurance billing, estimated costs and follow-up requirements separately, and keep diagnosis and payment records. One urgent visit does not necessarily complete the full course of treatment.
Useful official references
Check the relevant official service before making arrangements. These links are references, not a guarantee of current services.
- West China Hospital of Stomatology: Dental Emergency Department ↗
- West China Hospital of Stomatology: How to book a routine outpatient visit ↗
- West China Hospital of Stomatology: October 2026 renovation and department relocation notice ↗
- West China Hospital of Stomatology: Guide to booking a first visit ↗
