Identify the campus and building first
The First Affiliated Hospital of Zhengzhou University has different campuses in Zhengzhou. This entry covers the Zhengdong Campus, around the intersection of Longhu Zhonghuan Road and Longxiang Seventh Street in Zhengdong New District. The address at 1 Jianshe East Road belongs to the Heyi Campus. Include Zhengdong Campus, or 郑东院区, on your appointment, navigation destination and the Chinese hospital name shown to a driver, rather than searching only for the hospital's abbreviated name and going elsewhere.
The Zhengdong Campus has separate outpatient, emergency and inpatient buildings. For a problem arising during travel that needs outpatient assessment, first confirm the appropriate department and its consultations that day. The inpatient building is not the check-in location for ordinary outpatient appointments. The cover and body photographs were taken in 2021 and only help identify the campus environment. Follow on-site signs for current entrances and triage locations.
Appointments, passports and inquiries
The hospital's online appointment instructions list its website, mobile app, WeChat, Alipay and on-site booking, and give Zhengdong Campus inquiry numbers as 0371-66278517 and 0371-66278518. When calling, first explain that you intend to visit the Zhengdong Campus, hold a foreign passport and need a particular department. These numbers are for visit inquiries, not dedicated English lines or ambulance dispatch. Consultation numbers and booking channels were checked on November 15, 2026.
The Henan provincial appointment platform states that foreign nationals using passports or other documents instead of a mainland resident identity card can call 118114 for staff to enter their document details and register them manually. It separately lists 118114-8 as an appointment hotline. If an online form cannot accept a passport, do not book using another person's identity card. Contact the platform or campus to confirm the procedure, and bring the document used for booking. The platform's manual registration rules do not establish that every mobile booking channel supports passports.
Preparing for an appointment and understanding emergency care
Consider preparing a short Chinese account of when symptoms began, existing illnesses, allergies, current medications and doses. Bring original medicine packaging or clear photographs. No public statement was found promising round-the-clock English consultations or direct billing to international travel insurers at this campus. Ask individually before booking if you need interpreting, English medical records or insurance documents. Confirm medical costs and payment options separately with the hospital and insurer.
For severe chest pain, breathing difficulties, impaired consciousness or major injuries, call China's medical emergency number, 120. Give your current location and symptoms, and follow the dispatcher's instructions rather than making a long detour to see a particular outpatient specialist. Emergency and booked outpatient services follow different procedures. The ability to book online does not mean that all tests, specialties or inpatient beds can be arranged that day.
Useful official references
Check the relevant official service before making arrangements. These links are references, not a guarantee of current services.
